Shipping, Refunds and Returns

Shipping, Refunds and Returns

Shipping, Refund and Returns Policy

(Last Updated: September 16, 2026)

Our Commitment

At NabiKon we want you to be satisfied with your purchase. This policy explains how we ship, and the conditions and procedures for returns and refunds.

Shipping

We ship worldwide. Shipping is not free. The exact cost is calculated automatically at checkout based on your destination and the weight of your order, so you always see the final amount before you pay.

Orders are dispatched from Florida, United States. International orders may be subject to customs duties, import taxes or handling fees charged by your own country. Those charges are set by your local authorities, are not included in the price you pay us, and are the responsibility of the recipient.

Digital products are delivered by email as an instant download link. There is no shipping cost on a digital-only order.

14-Day Return Policy

You have 14 days from the date you receive your item to request a return. After 14 days have passed, we are unable to offer a refund or exchange.

Conditions for a Return

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition that you received it.

  • The item must be in its original packaging.

Oracle decks are sealed. Once the seal or shrink wrap is broken the deck is considered used and is no longer eligible for return, unless it arrived damaged or defective.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Digital downloads. Printable PDF decks and any other downloadable file are final sale. Once the download link has been delivered, the purchase cannot be refunded. By completing the purchase you agree to receive immediate access and you waive your right of withdrawal on that item.

  • Gift cards

  • Opened or used products, including unsealed decks

EU Consumer Rights (Right of Withdrawal)

In addition to our standard policy, customers within the European Union have a legal right to withdraw from their purchase within 14 days of receiving the goods, without needing to provide a reason.

  • To exercise this right, you must inform us of your decision to withdraw from the contract by contacting us at sales@nabikon.com.

  • The refund for a withdrawal will include the cost of the item and the cost of the original standard shipping.

  • You will be responsible for the cost of shipping the item back to us.

  • The right of withdrawal does not apply to digital content delivered immediately, once you have agreed to that immediate delivery at checkout.

How to Start a Return

  1. Contact Us: To initiate a return, please email us at sales@nabikon.com. Include your order number and a brief description of the issue, with photos if applicable.

  2. Await Approval: Do not send items back without first receiving approval and return instructions from our team.

  3. Ship the Item: Once approved, securely package the item and ship it back to the address we provide.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed within 5 to 7 business days. A credit will automatically be applied to your original method of payment.

  • Deductions: A 15% restocking fee will be deducted from your refund to cover processing costs, and original shipping costs are non-refundable. Neither deduction applies when the item arrived damaged, defective or incorrect.

Late or Missing Refunds: If you have not received a refund yet, first recheck your bank account. Then contact your credit card company or bank, as there is often some processing time before a refund is officially posted. If you have completed all these steps and still have not received your refund, please contact us at sales@nabikon.com.

Damaged or Defective Items

If your order arrives damaged, defective or incorrect, email us at sales@nabikon.com within 14 days of delivery with your order number and photos of the item and the packaging. We will replace it or refund it in full, including shipping, at no cost to you.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at sales@nabikon.com with your order number and photos of the damage.

Shipping Your Return

You are responsible for paying for your own shipping costs when returning an item. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Need Help?

For any questions related to shipping, refunds and returns, please do not hesitate to contact us at sales@nabikon.com.